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Assessment Center
Customer Service Representative

Purpose:   

It will help you identify the person who has the mental ability to learn quickly and handle complex job tasks as well as someone who will be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard.  

About the Test:   

This test battery has two parts (1) a 112 question untimed personality inventory and (2) a 44 item test of mental ability (about equal number of items for verbal reasoning, numerical reasoning, and abstract reasoning). This test will probably take most people about 60 minutes to complete although it will vary from person to person because both components are untimed.

What the Report Gives You:   

Graphical display of scores, explanation of aptitude results, list of Strengths and Developmental Concerns, and Suggested Interview Questions.


TEST CONTENT
General Mental Ability Empathy
Agreeableness Integrity
Conscientious Optimism / Enthusiasm
Customer Service Orientation Teamwork
Emotional Resilience  Work Drive